“Providing correct and safe services for Special passengers” — this was the focus of the 2026 annual staff training organized by the Quality Control Department of SRT Electric Train Co., Ltd. (SRTET), operator of the Red Line, in collaboration with organizations and networks of people with disabilities and older adults on April 25-26, 2026.
The goal of this training was to give service providers the right understanding, which directly impacts service quality and confidence for all passenger groups.
Based on anonymous feedback from participants, the overall score was 96%, broken down as:
– Practical application of knowledge: 98%
– Trainers explained clearly and understandably: 98%
– Knowledge gained after training: 97%
– Confidence in service after training: 95%
– Training content matched actual work: 94%
Another key goal was that this training covered 100% of all service-related staff. Combined with the feedback results, this is a major achievement for both the trainers and SRTET, who have worked together continuously.
This makes SRTET the first public rail transport operator in the world to train all its operational staff (details below).
Correct understanding and proper service for passengers who need extra care are fundamental to overall safety in public transport service. We and SRTET have worked together for a long time to reduce gaps, create equality in service, and set new standards for rail service — such as introducing boarding ramps on both Airport Rail Link (ARL) and Red Line trains, improving station facilities, and holding ongoing staff training.
Thanks to SRTET, its management team, and the Quality Control Department for consistently prioritizing this training. And a big thanks to the strong collaboration from our trainer network:
– Thailand Association of the Blind
– National Association of the Deaf in Thailand
– The Association of Parents of Persons with Intellectual Disabilities of Thailand
– Senior Citizens Council Of Thailand (SCCT)
– Transportation For All (T4A)
– Accessibility Is Freedom
We will keep working proactively in every dimension to make our society better every day. Thank you.
/Saba
June 19, 2026
Note:
– 800 employees in the service department (excluding the security team as they are not included in the organizational).
– “The world’s first rail system” is a claim by Accessibility Is Freedom, as of June 17, 2026.
Sources: Accessibility Is Freedom